Frequently Asked Questions (FAQ)
General Questions
What makes Akrobat trampolines different?
Akrobat trampolines are engineered in Europe as a complete performance system: the frame, springs, mat, and airflow designed to work together.
Our AkroVENT® Sport+ mat allows air to pass through more efficiently, creating a smoother, quieter, and more responsive bounce. Combined with industry-leading warranties including a lifetime frame warranty. Akrobat trampolines are built to perform for years.
Which trampoline is right for me?
It depends on your space and how you’ll use it.
Best all-around family trampoline: Primus or XCITYX
Athletic training & high performance: XCITYX
Smaller yards: 8 ft, 10 ft × 6 ft, or 11 ft × 8 ft models
Above-ground option: Challenger, Orbit, or XCITYX
All Akrobat trampolines are designed to grow with the jumper — from a child’s first bounce to advanced performance.
What is your smallest trampoline?
Our smallest in-ground trampoline is the round 8 ft Primus Flat and our smallest above-ground trampoline is the 10ft Orbit Pro.
What is your largest trampoline?
The largest model we offer is the 17 ft × 12 ft XCITYX — designed for maximum jumping surface and advanced performance.
Installation & Setup
Is installation difficult?
Many customers install their trampoline themselves. The digging and site preparation for in-ground models takes the most time. If you’d prefer to hire an installer we can help point you in the right direction.
Once the groundwork is ready, assembly typically takes 3 hours with two to four people. We also provide step-by-step guides and videos.
You can view our installation guides here:
Do I need special tools?
For in-ground models, an excavator is recommended (but not required).
Assembly requires common tools such as a drill/screwdriver and the included spring tool.
Can I install it above ground or in-ground?
We manufacture both in-ground and above-ground models. Be sure to select the correct version when ordering, as the designs differ.
Can I install an in-ground trampoline inside?
Yes, you can install them indoors but we recommend you ensure there is enough clearance around and above the trampoline.
Can I install an in-ground trampoline in concrete?
Yes, you can install them in concrete but we recommend you use the frame with the springs and jump mat installed as a template. To add additional strength and stability our trampolines bow slightly so using the frame with springs and mat installed will ensure a flush fit.
Shipping & Orders
How long does shipping take?
Most in-stock trampolines ship within 1–3 business days.
Freight carriers will contact you directly to schedule delivery for larger models.
Do you ship internationally?
We can coordinate shipping to Canada and Mexico. Customers are responsible for additional shipping costs and any duties or taxes.
Do you ship to PO Boxes?
No — we require a physical delivery address.
How much is shipping?
We offer free shipping on all our trampolines within the continental United States.
Do you offer financing?
Yes — flexible payment options are available through Affirm at checkout. Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR. View https://www.affirm.com/disclosures to see full payments terms.
Product Details
What’s the difference between Primus and XCITYX models?
Both are high-quality trampolines designed for all ages.
Primus
A premium all-around trampoline ideal for families and versatile use.
XCITYX
Designed for advanced performance and athletic training and those looking for a large trampoline.
Uses longer springs and the AkroVENT® Sport+ mat for powerful, responsive bounce.
What’s the difference between 17 ft × 10 ft and 17 ft × 10 ft Flat PLUS?
The Flat PLUS features a newer frame design and aesthetic updates, making installation and finishing slightly easier. Both deliver the same Akrobat bounce quality and durability.
How much weight can the trampoline hold?
Our trampolines are tested using the standards set out in EN-71-14 with the structural capacity tested to a load of 1650lbs, ranging from 287lbs dynamic capacity to 330 lbs dynamic capacity (depending on model).
For more information:
https://akrobatusa.com/how-much-weight-can-a-trampoline-hold/
Are enclosures available for in-ground trampolines?
Yes. Enclosures are available for purchase and may be recommended if the trampoline is near hazards or for younger jumpers.
What’s included with my in-ground trampoline?
Every in-ground kit includes:
- Frame
- Jumping mat
- Safety pad
- Springs
- Bungees
- Spring tool
- Installation manual
- Weed protection fabric
Above-ground models include enclosure systems.
What colors are available?
Depending on size and model, we offer:
- Gray
- Gray Graphic (available on XCITYX models)
- Black
- Special Edition (Black on Black)
- Green
- Pink (available on 17ft x 10ft PLUS and 14ft x 10ft Primus
- Blue Graphic(available on XCITYX models)
Maintenance & Care
Do I need to remove it in winter?
Frames can remain outdoors year-round.
In heavy snow regions, we recommend removing the mat, pads, and springs to extend product life.
For more information: https://akrobatusa.com/what-to-do-with-a-trampoline/?utm_source=faq&utm_medium=link
Are replacement parts available?
Yes, we offer replacement mats, pads, springs, covers, and bungees designed specifically for Akrobat trampolines.
Safety & Standards
Are Akrobat trampolines tested?
Yes. Our trampolines are tested to multiple international standards including:
- EN 71-14
- EN 1176
- EN 13219
- EN 913
They also carry the GS safety certification mark.
Akrobat trampolines are designed for safety and built to high international standards.
Check out this blog post for more information:
Yes. Our trampolines are tested to multiple international standards including:
- EN 71-14
- EN 1176
- EN 13219
- EN 913
They also carry the GS safety certification mark.
Akrobat trampolines are designed for safety and built to high international standards.
Check out this blog post for more information:
Promotions & Free Gifts
Do you offer promotions or free gifts?
Yes. Depending on the model and time of year, you may qualify for free accessories such as:
- Enclosure
- Cover
- Light kit
- Sprinkler
- Landing mat
Offers vary — check current promotions or contact our team.
Warranty
What warranties do you offer?
- Frame: Lifetime
- Springs: 10 years
- Pads: 5 years
- Mat: 3 years
Visit our warranty page for more details:
